Privacy Policy

At ZenBricks.ai ("we", "us", "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Platform").

By using ZenBricks.ai, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Platform.

1. Information We Collect

1.1 Personal Information You Provide

When you use our Platform, we may collect the following personal information:

• Contact Information: Name, email address, phone number, WhatsApp number
• Investment Preferences: Investment level, investment amount range, timeframe, preferred locations
• Communication Preferences: Preferred contact method (email, phone, WhatsApp)
• Messages and Inquiries: Any information you provide in contact forms, inquiry submissions, or messages
• Account Information: If you create an account, username, password, and profile details

1.2 Information Collected Automatically

When you access our Platform, we automatically collect certain information:

• Usage Data: Pages visited, time spent on pages, links clicked, projects viewed
• Device Information: IP address, browser type and version, device type, operating system
• Location Data: Approximate geographic location based on IP address
• Cookies and Tracking Technologies: Session IDs, analytics data, preferences
• Referral Information: The website or source that referred you to ZenBricks.ai

1.3 UTM Parameters and Marketing Data

We collect UTM parameters (utm_source, utm_medium, utm_campaign) from URLs to understand how users find our Platform and measure the effectiveness of our marketing campaigns.

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide Services: To deliver our real estate analytics, ZenScore ratings, ZenPrice benchmarks, and IRR calculators
• Respond to Inquiries: To contact you regarding your investment inquiries and project interests
• Connect with Partners: To share your information with builders, developers, and authorized channel partners when you express interest in specific projects
• Improve Platform: To analyze usage patterns, enhance user experience, and develop new features
• Marketing Communications: To send you newsletters, project updates, market insights, and promotional content (with your consent)
• Customer Support: To provide technical assistance and respond to your questions
• Analytics and Research: To understand user behavior, market trends, and platform performance
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and security threats

3. How We Share Your Information

We may share your personal information with the following parties:

3.1 Builders and Developers

When you express interest in a specific real estate project, we may share your contact information and investment preferences with the relevant builder, developer, or authorized sales channel partner to facilitate your inquiry.

3.2 Service Providers

We work with third-party service providers who assist us in operating our Platform:

• Hosting and cloud infrastructure providers
• Email marketing and communication platforms
• Analytics and data analysis services
• Customer relationship management (CRM) tools
• Payment processors (if applicable)

3.3 Legal and Regulatory Authorities

We may disclose your information if required by law or in response to:

• Legal processes (court orders, subpoenas, government requests)
• Investigations by regulatory authorities
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

3.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform:

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function (session management, security)
• Analytics Cookies: Help us understand how users interact with our Platform (Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your visits across websites to deliver relevant advertisements

4.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Platform.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information:

• Encryption of data in transit (SSL/TLS)
• Secure cloud hosting infrastructure
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill the purposes described in this Privacy Policy
• Comply with legal, regulatory, tax, or accounting requirements
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails by clicking the "unsubscribe" link
• Withdraw Consent: Withdraw consent for data processing where consent was the legal basis
• Data Portability: Request your data in a structured, machine-readable format

To exercise your rights, please contact us at privacy@zenbricks.ai

8. Third-Party Websites and Services

Our Platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

ZenBricks.ai is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and stored on servers located outside of India, including in countries that may have different data protection laws. By using our Platform, you consent to such transfers. We will take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Platform with a new "Last Updated" date. Your continued use of ZenBricks.ai after changes are posted constitutes your acceptance of the updated Privacy Policy.